Hawaii Child Support Enforcement Agency

Welcome to the Hawaii Child Support Enforcement Agency Website, recently enhanced to serve you better!

Pursuant to Governor Ige’s stay at home orders and the mandate for social distancing, CSEA is operating with limited staff. In order to better assist you with your inquiries, CSEA has once again opened up its customer service line. We apologize and ask for your patience as wait times may be a little longer due to reduced staffing. If you prefer you can still email your inquires to the agency through our website. Customer service representatives will be available at 808-692-8265 from 9:00 a.m. to 3:00 p.m. Monday through Friday for Oahu callers. All others may call toll-free at 1-888-317-9081.

Child Support Payment Options

1. Submit a check or money order to: Child Support Enforcement Agency Statewide Disbursement Branch P.O. Box 1860 Honolulu, Hawaii 96805-1860

2. For other payment options, including credit card and MoneyGram payments, visit the CSEA website for instructions. Please note that there may be a delay in processing and a service fee will be charged.

Stimulus Payments under the CARES Act – Please see information at the following link. https://ag.hawaii.gov/csea/covid-19-stimulus-payments

The Hawaii State Child Support Enforcement Agency is a division within the Department of the Attorney General. The Agency works in partnership with the Federal Office of Child Support Enforcement and other State and local agencies. The primary goal of this Agency is to ensure that our Keiki (children) have the ongoing financial support of both parents, by providing a system for payments and disbursements of court-ordered child support. It is our sincere desire that this website will provide you with the information and the tools you need to ensure that court-ordered child support payments are made and received in a timely manner. Here at this website, you will find answers to the most frequently asked questions about child support, as well as instructions and the various forms you may need to have the Child Support Enforcement Agency initiate the services you desire. As supported by our Mission and Vision Statements, the Hawaii Child Support Enforcement Agency is committed to our Keiki, and to providing excellence in customer care. Please let us know how we are doing, and how we can further improve upon this website.

Mission Statement

To promote the well-being of children and the self-sufficiency of families through the timely and accurate delivery of Child Support Services, while providing excellence in customer care.

Vision Statement

We envision that all Keiki can rely on their parents for financial and medical support enhanced by the agency’s excellent Child Support Services and customer care.

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News

Hawaii Administrative Rules §5-31 (Relating to the Child Support Enforcement Agency)