Hawaii Child Support Enforcement Agency
If you don’t have a valid email address and mobile number, our old site will be available until November 2023, click here; or you can call our IVR at 808-207-9915.
FOR ACCESS TO THE ACCOUNT INFORMATION SYSTEM (IVR/CALL CENTER):
Call (808) 207-9915
Out of state callers may call toll-free at (888) 314-0037.
Call Center transfers only Monday – Friday.
Our thoughts go out to all those affected by the tragedy on Maui, and we are here to help. If you have been impacted by the wildfires on Maui and you need assistance with your child support case, please reach out to us at (808) 692-7144. CSEA may be able to assist you with:
- Updating your address
- Providing your PIN and access code so you can get case specific information
- Modifying your child support because you have lost your job or have another change in circumstances
- Replacing your ReliaCard so that you can continue to receive your child support payments
The Child Support Enforcement Agency recently sent out notifications requesting proof of continuing education. To ensure continued support, please send the proof as soon as possible. For more information, please click here.
Starting on September 1, 2022, all Administrative Hearings will be conducted by telephone. Please contact the Office of Child Support Hearings at (808) 692-7110 for more information.
The Hawaii State Child Support Enforcement Agency is a division within the Department of the Attorney General. The Agency works in partnership with the Federal Office of Child Support Enforcement and other State and local agencies. The primary goal of this Agency is to ensure that our Keiki (children) have the ongoing financial support of both parents, by providing a system for payments and disbursements of court-ordered child support. It is our sincere desire that this website will provide you with the information and the tools you need to ensure that court-ordered child support payments are made and received in a timely manner. Here at this website, you will find answers to the most frequently asked questions about child support, as well as instructions and the various forms you may need to have the Child Support Enforcement Agency initiate the services you desire. As supported by our Mission and Vision Statements, the Hawaii Child Support Enforcement Agency is committed to our Keiki, and to providing excellence in customer care. Please let us know how we are doing, and how we can further improve upon this website.
To promote the well-being of children and the self-sufficiency of families through the timely and accurate delivery of Child Support Services, while providing excellence in customer care.
We envision that all Keiki can rely on their parents for financial and medical support enhanced by the agency’s excellent Child Support Services and customer care.