CSEA Portal & Mobile App Support Form

This page’s purpose is to assist users of the CSEA Customer Portal/Account Information System with any account related issues. In order to expedite service, please select an option under “How can we help you” and fill out each field as accurately as possible.

Please provide accurate information when filling out this form. We will not contact you to verify any errors in form submission and will delete the erroneous form.

If you need assistance recovering your PIN and Access Code, or have an issue/question not covered by this form, please contact CSEA using the following form instead: Email CSEA

Some customers may be unable to create or access their accounts through the CSEA Customer Portal or Mobile App due to problems receiving Multi-Factor Authentication (MFA) text messages.

If you are unable to complete the MFA verification process, you can still access your case information through our Interactive Voice Response (IVR) system by calling (808-207-9915 or 888-314-0037). The IVR system provides up-to-date case information while we work to resolve this issue.

CSEA Customer Portal Account Help

How can we help you?(Required)

Select this option to request that your Customer Portal Account be deleted. If you wish to use the Customer Portal in the future, you will need to create a new Customer Portal account. Portal account deletion does not affect the status of your CSEA cases.

Select this option if you no longer have access to the phone number associated with your Customer Portal Account.

Select this option if you no longer have access to the email address associated with your Customer Portal Account.

Select this option if you are locked out of your account and need assistance accessing it.

Name(Required)

First Last

Pin(Required)

Access Code(Required)

Contact Email(Required)

Contact Phone(Required)

Old Email

If you have forgotten your old email, please leave this blank.

New Email

Old Phone Number

If you have forgotten your old phone number, please leave this blank.

New Phone Number

CAPTCHA

After submission, please allow CSEA 2-3 business days to contact you. If you do not receive a response back within that time frame, you may reach out to CSEA via other methods described here. Thank you.

Child Support Enforcement Agency

CSEA Portal & Mobile App Support Form

CSEA Customer Portal Account Help

CSEA Administrator

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